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WD170279 - HR Customer Support Consultant

Job Details

  • Permanent, Full Time
  • Middlesex
  • Closes Today 01:00
  • Requisition ID: WD170279
Apply now

Your Responsibilities:

Your Responsibilities:
Are you looking for a HR Customer Support role or aspire to be one? Do you want a role which will allow you to contribute positively to not only your community but the world? Come and join us! Together we can serve the patients around the world to do more, feel better and live longer!

WHAT IS YOUR JOB PURPOSE?
The HR Customer Support Consultant will provide essential end to end HR support for employees and managers reaching out to HR Operations via phone, live chat, web submit or email.


• Ability to multitask whilst on the phone or live chat
• Customer Service background
• Ability to touch type
• Excellent written and verbal communication
• Must work well, both independently and with a team.
• Able to work in collaborative, cross functional team and influence without authority
• Ability to work and maintain resilience in a fast paced, rapidly changing environment.
• HR Experience preferred but not essential
• High level of integrity and ability to maintain confidentiality of information
• Ability to understand root cause of issues and effectively problem solve
• Able to present information to customers clearly and concisely and respond to challenging problems
• Strong analytical skills
• Excellent time management, planning and organizational skills and ability to work to tight deadlines
• Familiar with case management and the use of the intranet for information searching
• Excellent expertise in standard MS Office software (word, excel, PowerPoint)

Qualifications
• Ability to multitask whilst on the phone or live chat
• Customer Service background
• Ability to touch type
• Excellent written and verbal communication
• Must work well, both independently and with a team.
• Able to work in collaborative, cross functional team and influence without authority
• Ability to work and maintain resilience in a fast paced, rapidly changing environment.
• HR Experience preferred but not essential
• High level of integrity and ability to maintain confidentiality of information
• Ability to understand root cause of issues and effectively problem solve
• Able to present information to customers clearly and concisely and respond to challenging problems
• Strong analytical skills
• Excellent time management, planning and organizational skills and ability to work to tight deadlines
• Familiar with case management and the use of the intranet for information searching
• Excellent expertise in standard MS Office software (word, excel, PowerPoint)


INTERESTED IN JOINING THE TEAM?

Take a look at the requirements and apply via our online portal using your cover letter and CV to tell us more about you and why you’re the perfect person for the role.

Please ensure you apply before COB 19th June 2018 to ensure you’re in the running!

(Please take a personal copy of the Job Description, as this will not be available online post closure of the advert)

During the course of your application you will be requested to complete voluntary information which will be used in monitoring the effectiveness of our equality and diversity policies. Your information will be treated as confidential and will not be used in any part of the selection process.

If you require a reasonable adjustment to the application / selection process to enable you to demonstrate your ability to perform the job requirements please contact 0808 234 4391. This will help us to understand any modifications we may need to make to support you throughout our selection process.

Thank you for your interest in this opportunity.


*LI-GSK

Why You?

Basic qualifications:

Recruiter required to update

Preferred qualifications:
RECRUITER TO UPDATE

Why GSK?:
WHO ARE WE?
At GSK we are a science-led global healthcare company. We research and develop a broad range of innovative products in three primary areas of Pharmaceuticals, Vaccines and Consumer Healthcare. Our mission is inspiring and challenging – to help people do more, feel better and live longer.

We have a significant global presence with commercial operations in more than 150 countries, a network of 86 manufacturing sites in 36 countries and large R&D centres in the UK, USA, Spain, Belgium and China.

WHAT DO WE OFFER?
At GSK we are all inspired by the difference we make and challenge ourselves every day to improve the lives of patients and consumers. That’s why we have created an environment where everyone feels valued, able to develop, contribute to our mission and be proud of what we achieve.

You will join GSK’s vision to do more, feel better and live longer:
Find out how you can do this .

WHO WILL I BE WORKING WITH?
Click here to meet your team.

HOW DO I DEVELOP MY CAREER?
To support you in achieving your role and career ambitions you’ll be given the opportunity to:
• Play an important role in delivering our mission
• Be an essential part of diverse, global team
• Develop others as part of your own professional growth
You will also have regular personal development meetings with your line manager to give you the opportunity to create a fulfilling career at GSK.

HOW WILL I BE REWARDED?
The Total Reward Package offered is:
• Competitive Salary
• Competitive On Target Bonus
• 26-days paid holiday
• Personal Healthcare, with the option to purchase family cover
• GSK Pension
• Share & Save Schemes
• Total Reward Discounts

Contact information:
You may apply for this position online by selecting the Apply now button.

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