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WD166391 - IT Service Specialist

Job Details

  • Permanent, Full Time
  • Greater London
  • Closes 26th June 2018
  • Requisition ID: WD166391
  • Required degrees: Bachelors
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Your Responsibilities:

This role is accountable for the performance, operations and continuous improvement of a group of applications within a domain and manages the full lifecycle of each application from inception to decommission. An on-going commitment to improve the user experience, maintain operational performance and balance risk is required for each application. The role requires adherence to ITIL processes adopted by GSK IT, a good knowledge of business processes, an appreciation of the user base (roles, geography) and an understanding of the technical solutions implemented in the business area.

The salary on offer for this role is competitive.

Key Responsibilities -

1. Proactively manages the lifecycle of all applications from inception to decommissioning (eg. ensuring upgrades are scheduled, infrastructure changes are managed, evolving business needs are accommodated, and resources managed) to meet required business outcomes
2. Manages stakeholders to ensure optimal management of applications and obtain full buy-in for the Lifecycle plan
3. Ensures continuity of business execution:
a. Ensures all applications are fit for purpose (eg easy to use and reliable) and support the evolving business processes
b. Ensures first (within boundaries of EIS provision), second and third level user support is efficient and effective.
c. Ensures applications meet an agreed Risk Profile (eg aging of technologies, appropriate validation in place, aligned with business continuity)
d. Maintains performance monitoring for all applications
e. Organises and manages problem resolution to restore service, including the creation of appropriate, practical and creative workarounds.
4. Maintains and tests IT continuity plans as appropriate
5. Maintains and manages accountability for all required documentation and reporting for applications to ensure knowledge is easily accessible for the effective management of the applications and for relevant audits/inspections.
6. Leads and champions continuous improvements that enhance end-user productivity, reduce risk and/or lower the cost of ownership of the overall business process/service
7. Identifies, champions and leads the implementation of change controls as dictated by continuous improvement and the application lifecycle plan, maintaining the integrity of the application through the changes.
8. Provides support for audits and inspections relating to applications.
9. Ensures agreed transition processes and schedules are followed to ensure successful introduction of new services or versions of existing services.

Why You?

Basic qualifications:

• Experienced in the Clinical Trail Supply, GxP regulated pharmaceutical domains and supporting regulatory inspections
• Knowledge of ITIL Support Processes with strengths in Incident and Problem Management
• Fluid in working with offshore remote teams embracing Agile methodology
• Well seasoned utilizing Team Foundation Server (TFS) repository for source code management and test/build automation
• Solid background in IT development with emphasis on Oracle, Visual Studio C #, javascript and Middleware technologies
• Strong communication and influencing skills, sufficient to build and maintain organizational support related to vendor management
• Embraces & fosters challenges & opportunities for innovation
• Degree in computer science or related field is desirable

Preferred qualifications:
• Understanding and experience of ITIL based service management practices
• ITIL Foundation Level Certification + ITIL Service Operations + 1 to 2 additional classes towards ITIL expert certification completed.
• Knowledge and experience working with Six Sigma/Lean Sigma processes and tools.
• Knowledge and experience supporting GxP and Sarbanes Oxley regulated applications

Application End Date - 26th June 2018

Why GSK?:
At GSK we are a science-led global healthcare company. We research and develop a broad range of innovative products in three primary areas of Pharmaceuticals, Vaccines and Consumer Healthcare. Our mission is inspiring and challenging – to help people do more, feel better and live longer.

Contact information:
You may apply for this position online by selecting the Apply now button.

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